| Abstract： |
Existing studies believe that the construction of digital government will greatly reduce the administrative burden of citizens, but recent studies have found that this effect is not inevitable. On the contrary, in some cases, the digital provision of public services has increased the administrative burden experience of citizens. To answer this question requires a clearer understanding of the relationship between digital government and administrative burden. Based on a systematic review of 17 articles, it is found that for digital government, data collection standards, digital system architectures, and closed algorithmic models have become new influencing factors for the construction of administrative burdens, and automatic data sharing has made the cost of appeals a new form of burden more prominent. At the same time, it has been proved that the improvement of digital technology, the support of organizational resources and the improvement of citizens' literacy can effectively eliminate the negative impact of administrative burden. Finally, more research is needed on the causal mechanism between digital technology and administrative burden construction, the empirical evidence of appeal cost, the digital administrative burden related to migrant workers, and the path of third-party entities to reduce citizens' burden. |
